Terms & Conditions

Last updated: December 5, 2023

Shipping

For information on shipping and rates please visit our shipping page.  

Sales and Use Tax Exemptions

If your company is tax exempt please provide necessary state exemption forms with your order or emailed to customerservice@insectshield.com. Goods are not for resale within Canada.

Payment

All prices are in U.S. Dollars. We accept Visa, MasterCard, American Express and Discover. Authorized pre-approved company purchase orders may be invoiced to the company.

Delivery

Orders are typically processed and shipped within 1 to 3 business days. Business Days are defined as Monday through Friday and exclude holidays.

Orders that require customization (hemmed pants, logo embroidery, etc.) will ship within an additional few business days, and Flame Resistant goods can take 2-3 weeks from the date of order. Please note that special orders can take up to twelve weeks for delivery.

Pricing

It is Insect Shield 's goal to maintain prices as consistently as possible over time. However, prices are subject to change from time to time.

Embroidered Logos

Most of the items included in this program are embroidered with the Insect Shield logo, which helps supervisors ensure that their staff is protected. There are no logos embroidered on sheets, blankets or bed nets. In addition, company approved logos can be added to certain garments for an extra charge of $6 per logo. Inquire with Customer Service about ordering, quantity discounts, and the availability of other logos.

Special Orders

Contact customer service to inquire about availability and delivery of non-standard sizes or large orders.

Warranty

Manufacturer warranty applies. Neither Insect Shield nor any other insect protection product can guarantee complete protection from insects, insect bites, or related reactions or diseases.

Insect Shield Returns & Exchanges Policy

We stand behind all of our products and guarantee them to be free of defects and to perform as designed for the functional lifespan of the garment. 

If you are not 100% satisfied with an Insect Shield purchase you may return or exchange it for a refund.  Insect Shield’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

Purchases made on Insectshield.com can be returned or exchanged with an original receipt within 30 days of purchase. The item(s) must be unused, unwashed, and in its original condition with tags attached. 

A free shipping label will be provided for all exchanges. If you would like to make a return for payment, you will be responsible for the return freight charge.

Gift Returns for payment will be refunded to the original purchaser. Exchanges may be processed but a new address will need to be entered prior to confirming the exchange. We apologize for any inconvenience this may cause.

We do not accept the return or exchange of Insect Shield product not purchased at Insectshield.com.  Those purchases must be returned at the location where the purchase was made and are subject to their return policies.

If you want to make a return or exchange*, please visit https://returns.insectshield.com/

Mobile Message Service Terms and Conditions

The Insect Shield LLC’s mobile message service (the "Service") is operated by Insect Shield LLC (“Insect Shield”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Insect Shield’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Insect Shield through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Insect Shield. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18335516398. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Insect Shield mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +18335516398 or email customerservice@insectshield.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

CONTACT US PAGE

Corporate Headquarters
Insect Shield Oil, Gas & Mining Protection Program
Insect Shield, LLC
814 West Market Street
Greensboro, NC 27401

General Customer Service and Internet/Web Order Questions
customerservice@insectshield.com


Phone Toll Free:
(866) 712-7110

Hours (all hours in Eastern Standard Time)
8:30am to 5:30pm (Monday-Thursday)
8:30am to 5:00pm (Friday)