Terms & Conditions

Free Shipping Over $125+

Free shipping valid on orders over $125. Subtotal must be over $125 after discounts and before taxes and shipping to qualify. Valid for domestic FedEx Ground only and excludes Alaska and Hawaii. Offer subject to change at any time. Free shipping must be selected at checkout and cannot be applied to past orders. 

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Other Shipping Options

Shipping charges are determined by the size and weight of the shipment and the destination. Prices do not include freight charges, taxes or duties. If duties are required for an order to be imported, it is the responsibility of the buyer to pay such duties or import fees. For orders placed online, freight charges are calculated at checkout. Unless otherwise indicated, all items are shipped from the Insect Shield facility in Greensboro, North Carolina. Title of goods passes to buyer at time goods are shipped.

Domestic orders are shipped FedEx unless otherwise requested or stated.

International orders are shipped DHL unless otherwise requested or stated.

U.S. Sales Tax

We are required to collect sales tax for orders delivered in North Carolina and Washington State. Appropriate state and local taxes will be added to those orders. Goods are not for resale within Canada. If your company is tax exempt please provide necessary state exemption forms with your order or emailed to customerservice@insectshield.com

Payment

All prices are in U.S. Dollars. We accept Visa, MasterCard, American Express and Discover. Authorized pre-approved company purchase orders may be invoiced to the company.

Delivery

Physical street addresses must be provided for all orders, as we are unable to ship to PO boxes. Standard items with no custom embroidery or hemming typically ship within three to five business days. Special orders can take up to twelve weeks for delivery.

Orders are normally processed and shipped within 2 to 3 business days. Business Days are defined as Monday through Friday. Orders that require customization (hemmed pants, logo embroidery, ect) will ship within a few business day, and Flame Resistant goods can take 2-3 weeks from the date of order.

Pricing

It is Insect Shield 's goal to maintain prices as consistently as possible over time. However, prices are subject to change from time to time.

Embroidered Logos

Most of the items included in this program are embroidered with the Insect Shield logo, which helps supervisors ensure that their staff is protected. There are no logos embroidered on sheets, blankets or bed nets. In addition, company approved logos can be added to certain garments for an extra charge of $6 per logo. Inquire with Customer Service about ordering, quantity discounts, and the availability of other logos.

Special Orders

Contact customer service to inquire about availability and delivery of non-standard sizes or large orders.

Warranty

Manufacturer warranty applies. Neither Insect Shield nor any other insect protection product can guarantee complete protection from insects, insect bites, or related reactions or diseases.

Insect Shield Returns & Exchanges Policy

We stand behind all of our products and guarantee them to be free of defects and to perform as designed for the functional lifespan of the garment. 

If you are not 100% satisfied with an Insect Shield purchase you may return or exchange it for a refund.  Insect Shield’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

Purchases made on Insectshield.com can be returned or exchanged with an original receipt within 30 days of purchase. The item(s) must be unused, unwashed, and in its original condition with tags attached. 

A free shipping label will be provided for all exchanges. If you would like to make a return for payment, you will be responsible for the return freight charge.

Gift Returns for payment will be refunded to the original purchaser. Exchanges may be processed but a new address will need to be entered prior to confirming the exchange. We apologize for any inconvenience this may cause.

We do not accept the return or exchange of Insect Shield product not purchased at Insectshield.com.  Those purchases must be returned at the location where the purchase was made and are subject to their return policies.

If you want to make a return or exchange*, please visit https://returns.insectshield.com/

*For returns and exchanges on orders placed before January 12, 2020please use the form you received with your order, or call (866) 712-7110.

 

CONTACT US PAGE

Corporate Headquarters
Insect Shield Oil, Gas & Mining Protection Program
Insect Shield, LLC
814 West Market Street
Greensboro, NC 27401

General Customer Service and Internet/Web Order Questions
customerservice@insectshield.com


Phone Toll Free:
(866) 712-7110

Hours (all hours in Eastern Standard Time)
8:30am to 5:30pm (Monday-Thursday)
8:30am to 5:00pm (Friday)