Terms & Conditions
Last updated: August 1, 2025
Shipping
For information on shipping and rates, please visit our shipping page.
Sales and Use Tax Exemptions
If your company is tax exempt, please provide the necessary state exemption forms with your order or email them to [email protected]. Goods are not for resale within Canada.
Payment
All prices are in U.S. Dollars. We accept Visa, MasterCard, American Express, and Discover. Authorized, pre-approved company purchase orders may be invoiced to the company.
Delivery
Orders are typically processed and shipped within 1 to 3 business days (Monday through Friday, excluding holidays).
Orders requiring customization (e.g., hemmed pants, logo embroidery) will ship within a few additional business days. Flame Resistant goods can take 2–3 weeks. Special orders may take up to 12 weeks for delivery.
Returned or Undeliverable Orders
If an order is returned due to an incorrect shipping address provided by the customer, or if the package is refused or undeliverable due to customer error, the customer will be responsible for any additional shipping costs incurred.
Customers may choose one of the following options:
-
Reship the Order
We can resend the order once the reshipping fee is paid. Note: The reshipping cost will be the full UPS rate and not our discounted flat-rate shipping. -
Refund the Order
We can issue a refund for the product(s), minus the original shipping cost and any return shipping fees we incur.
Please ensure that all shipping information is accurate at the time of checkout to avoid delays and additional charges.
Pricing
We strive to maintain consistent pricing, but prices are subject to change.
Embroidered Logos
Most items are embroidered with the Insect Shield logo. There are no logos on sheets, blankets, or bed nets. Company-approved logos can be added to certain garments for an additional $6 per logo. Contact Customer Service for details, discounts, or logo availability.
Special Orders
Contact Customer Service to inquire about availability and delivery of non-standard sizes or large orders.
Warranty
Manufacturer warranty applies. No insect protection product, including Insect Shield, can guarantee complete protection from insects, bites, or related diseases.
Termination of Service
Insect Shield reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
Returns & Exchanges
For our full return policy, please visit our Returns page.
To start a return or exchange, click here.
Mobile Message Service Terms and Conditions
The Insect Shield LLC’s mobile message service (the "Service") is operated by Insect Shield LLC (“Insect Shield”, “we”, or “us”). By using the Service, you agree to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or these terms at any time.
By consenting, you agree to receive recurring SMS/text messages from and on behalf of Insect Shield at the mobile number you provided, including via automatic dialing systems. These may include service-related or promotional messages. Consent is not a condition of purchase.
Message frequency may vary. Message and data rates may apply. Check your plan and carrier for details. You are responsible for any charges incurred.
To opt-out, text STOP to +1 (833) 551-6398. For help, text HELP or email [email protected].
If you change your number, you must re-enroll with the new number. Carriers are not liable for delayed or undelivered messages.
We respect your privacy. See our Privacy Policy for details.
CONTACT US PAGE
Corporate Headquarters
Insect Shield Oil, Gas & Mining Protection Program
Insect Shield, LLC
814 West Market Street
Greensboro, NC 27401
Customer Service
For general customer service or web order questions:
Email: [email protected]
Phone (Toll-Free):
(866) 712-7110
Business Hours (EST):
Monday–Thursday: 8:30am–5:30pm
Friday: 8:30am–5:00pm